NFC Connections Spring 2021 - Page 13

Student Focused

NFC ADVISORS ADAPT QUICKLY TO HELP STUDENTS STAY CONNECTED DURING CHALLENGING TIMES

In early 2020 ,

Wilkerson says his schools and department worked colleges across closely with the NFC
the nation began to face a wide range of challenges related to the rapidly evolving COVID-19 pandemic . Traditional campus life and instruction methods were quickly transitioned to remote and virtual spaces . To further compound the situation , faculty and staff were also quickly transitioning to remote workspaces .
The Sentinel Safety Plan helped communicate COVID-19 guidelines on campus .
Admissions Office ,
“ they were huge team players in helping us get through the process .” He also credits the NFC administration and the NFC Information
Technology department for making sure adequate technology and resources were in place to help advisors effectively connect and
At North Florida College , advanced planning , effective communication and teamwork on campus and with area health agencies , were key to implementing a successful plan to keep students learning , successful and safe . With students worried and looking for answers about the necessary mid-semester changes that COVID-19 demanded , NFC ’ s academic advisors were among those on the frontlines offering help and guidance to students and parents .
“ I owe my staff a debt of gratitude for their enduring commitment to serving our students ,” said Philip Wilkerson , Director of Recruitment , Advising and Retention . “ We worked diligently under strained conditions to serve hundreds of students during the pandemic . Initially , students voiced all sorts of concerns about facing online classes and potential schedule changes . NFC advisors also took on new student concerns regarding safety and distress .”
communicate with students remotely . From setting up virtual machines to issuing laptops to advisors to use at home , a quick response was crucial . NFC advisors quickly sharpened their skills on virtual platforms , some already implemented in the department and others quickly learned .
“ We had to stay connected and available to students ,” said Wilkerson . “ While working from home , we opened ourselves to more flexible hours . Each time
I got a text or a call from one of my staff after hours ,
I knew that they were doing all that was within their power to serve our students .”
Even during regular advising and registration periods , there is a great deal of information that must be shared with students . NFC ’ s Office of Academic
Advising recorded 11,540 advising sessions between
September 2019 through August 2020 , and most likely saw much more traffic not recorded . In an office of six ,
SPRING 2021 | CONNECTIONS MAGAZINE 11