From the CEO
Daniel Mulloy | Chief Executive Officer , ARTA
Every day may not be good ... But there ’ s something good in every day .
– Author unknown
I thought that writing about gratitude would be easy — there are so many things in life to be grateful for — but to be honest , I found writing this article a bit of a struggle . The last two years have not been easy for any of us . Dealing with a global pandemic , the stresses of day-to-day life with limited contact with loved ones , the stresses of change — all these things seemed to weigh people down ; when we are down , sometimes it is hard to get up .
But as I started to collect my thoughts , I realized there are a lot of good things that have happened , a lot of things for which I am personally grateful . Sometimes even the smallest act of kindness can bring feelings of gratitude that can make the darkest days seem bright .
For starters , I am incredibly grateful for my family . My wife and son are the two people that I am most grateful for . I probably do not say it nearly enough , but I love you both .
I am also grateful to my dedicated ARTA team . They have all worked tirelessly in COVID-19 – forced silos , doing their best to advance the mission of ARTA .
I am thankful for our dedicated ARTA members , especially those who have treated the staff with kindness . Those who shared kind words with us really helped us soldier on through challenging times . In the last two years , we have tripled the size
of our front-line Member Services team and handled all training remotely . Learning all about ARTA and our benefit plans is an exponential learning curve , and we are grateful to our members who have been patient and kind as we worked through the challenge of onboarding and training new staff .
While ARTA managed record-breaking call and email volumes around changing travel restrictions , plan changes , and more , stories of members who were understanding and supportive really brightened the day of all our staff .
I am grateful to our partners who helped us deliver services to our members whilst they too were dealing with the effects of a global pandemic . Their dedication to ARTA and all ARTA ’ s members is to be commended .
I am also grateful to my mentors , the people in my life who I can count on for sage advice , a shoulder to cry on , or who provide that moment of humour at the exact right time to ease life ’ s tensions . To my mentors and friends — thank you .
While it is true that not every day is a good day , there is always something good in every day … we just need to take the time to look .
Yours in service , news & views SUMMER 2022 | 7