ARTACares
Member Testimonial
Margot called HumanaCare through the ARTACares program because she was concerned about her mother ’ s recent dementia diagnosis . This onset seemed to come out of nowhere , but they went to the doctor , and the test results indicated early onset dementia . Margot and her two siblings were overwhelmed as the doctor went over what to consider , especially since the COVID-19 pandemic created further challenges . Their mother , who was 88 years old , lived alone and her safety was now a concern . Their mom was otherwise healthy but did not understand her condition . She refused in-home help and was still driving to get groceries .
Margot reached out to HumanaCare for information about how to approach a conversation about her mom ’ s health condition and for resources to guide the family through this new situation .
Here is what Margot had to say
I knew we had access to the ARTACares program , but I never thought I would need a service like HumanaCare until my mom ’ s diagnosis . Shortly after my mom was diagnosed with dementia , I looked into home care supports and ways we could keep Mom safe . I did not want her to be alone anymore , but she could not understand why , and became quite angry and upset when we tried to talk to her . I had to quickly make some difficult decisions and choices for her . The information online was overwhelming and websites contradicted one another . I had no idea where to start or what to do . The day I called HumanaCare , my stress and anxiety level decreased tremendously . The nurse was one of the friendliest people I had talked to through this whole ordeal . I felt like she was really listening and sincerely cared about what I was dealing with . During our first hour-long phone call , I explained the whole situation and she took down all the details and listened to my concerns . Surprisingly , she told me that I was not alone and that many others were going through the same experience . She assured me that HumanaCare could offer specific guidance and navigation for my mom ’ s care and support . The nurse said she would pull together some resources , email me a report , and call me back to go over it . When I got off the phone that day , I felt like a weight had been lifted off my shoulders .
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The report I received was comprehensive and informative , and had helpful and useful information to help us with Mom ’ s care . My siblings and I still refer to the report today . Even more impressive , not only did the nurse provide a list of home support services in my mom ’ s area , but she also called the agencies to ask about their rates and the level of support , so I did not have to do that first discovery call .
The section in the report called “ How to talk to your parents about needing support or assistive living ” was so helpful and helped us to get Mom to agree to tours of assisted living facilities . As the nurse indicated , a tour often draws them into the many social and activity options available , and it was a much easier conversation after that .
I have been beyond grateful and impressed with the level of support that the HumanaCare nurse provided our family . Her guidance and recommendations have allowed us to provide our mom with the best care and supports . It is such a good feeling , and we will be forever grateful .
You can access ARTACares by calling 1-888-327-1500 . ARTACares™ is provided by HumanaCare , an Alberta-based health and wellness provider with more than thirty-five years of Canadian health care experience . ARTACares is included in all ARTA Extended Health Care plan options — there is no additional cost to you to use this service .