From Our Partners
Debbie Robinson | Director , Marketing & CSR , Allianz Global Assistance
How Emergency Assistance Works to Make the Member Experience Better
The ARTA Emergency Travel member plan was created as a joint effort between ARTA and Allianz Global Assistance , with Allianz administering the program based on ARTA ’ s input . Together , we are on a mission to provide the best possible member experience , which includes assisting you every step of the way during a medical emergency .
Should you experience a medical emergency during your travels , calling the Allianz Emergency Assistance team is an important first step in ensuring you get the care you need . Agents are available 24 / 7 to answer your call , open a case , and provide support , reassurance , and help in your moments of need .
In a life-threatening medical emergency , get to a hospital immediately and have a family member or friend call Allianz on your behalf within 24 hours of admission and before any surgery is performed .
During Your Initial Call with Us
Once you call the Emergency Assistance team to let them know what happened , here are a few things they will do to help you get back on track :
● Provide information on where to go if you need medical attention .
● Open a case and send you a case number .
● Send claim forms and information on how to complete them — via email or regular mail when you return home .
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