How has COVID-19 affected your business
and how have you adjusted?
COVID-19 is dominating the news cycle, our
professional and personal conversations, and
changing the way in which we conduct business.
Globally, we are faced with unprecedented
challenges having to operate in an environment
that is hardly business-as-usual – ‘Accident
claims management in the new world’. We are
now well over six months into the new world, a
world where we saw working practices, business
streams and markets change in ways we could
never have imagined, and we are now starting
to see a new normality. For Innovation Group
it is enabling our leadership team to adopt
lean business practices, allowing for increased
capacity to explore new business opportunities
and to be increasingly flexible in our services.
16 ISSUE 24 2020 / WWW.AFMA.ORG.AU