BACK TO EDUCATION INITIATIVE( BTEI) Contact: Ger Cleary Telephone: 045-448512 or 087-1700268 Email: bteinewbridge @ kwetb. ie
BACK TO EDUCATION INITIATIVE( BTEI) Contact: Ger Cleary Telephone: 045-448512 or 087-1700268 Email: bteinewbridge @ kwetb. ie
Information & Communication Technology – QQI Level 4( Major Award)
Course
IT Skills – QQI Level 4 Enhance your digital confidence and develop essential IT skills with this QQI Level 4 course, suitable for learners with some basic computer knowledge. This programme builds on existing skills and introduces more advanced tools for both personal and professional use. You will learn how to use a range of software applications, manage files effectively, work with documents and spreadsheets, and communicate using digital technologies. The course also covers safe and efficient use of the internet, helping you become more confident in a modern digital environment. Delivered in a supportive and practical setting, this course includes plenty of handson experience to reinforce your learning. On successful completion, you will achieve a recognised QQI Level 4 award, supporting your progression to further education, training, or employment opportunities.
Word Processing – QQI Level 4 Develop your document creation and formatting skills with this QQI Level 4 Word Processing course. Ideal for learners looking to gain confidence in using word processing software for personal, educational, or professional purposes. Learn how to create, edit, and format documents, apply styles, insert tables and images, and produce professional-quality work. The course combines step-by-step instruction with hands-on practice in a supportive, interactive environment. On successful completion, you will receive a recognised QQI Level 4 award, enhancing your digital skills and improving your opportunities for further education, training, or employment.
Office Skills – QQI Level 4( Major Award)
Day / Time
Tuesday & Thursday 10.00am – 12.30pm
Tuesday 6.30pm – 9.30pm
Start Date
01st Sept 2026( 10 weeks)
29th Sept 2026( 14 weeks)
Customer Service – QQI Level 4 Develop the skills and knowledge needed to provide excellent customer service with this QQI Level 4 course. Designed for learners seeking to enhance their communication and problem-solving abilities in a professional setting, this programme focuses on real-world customer service scenarios. You will learn how to interact effectively with customers, handle inquiries and complaints, deliver quality service, and work confidently as part of a team. Practical exercises and role-play activities ensure you gain hands-on experience in a supportive learning environment. On successful completion, you will achieve a recognised QQI Level 4 award, helping to boost your career prospects and prepare you for roles in retail, hospitality, or other customer-focused industries.
Friday 10.00am – 1.00pm
02nd Oct 2026( 13 weeks)
6