NWG // SUSTAINABILITY STATEMENT
S4 Consumers and end-users
New Wave Group’ s main consumers and end users consist of professional users, such as companies and organizations, that use the products in their daily operations. Another major category of consumers and end users consists of individuals who purchase and use the company’ s products for personal use.
New Wave Group has identified the following material impacts, risks and opportunities related to consumers and end users *:
Material impacts, risks and opportunities related to consumers and end-users |
Related policy considering the management of material impacts, risks and opportunities related to consumers and end-users. |
The policy is described in detail in the relevant section of this report |
Key activities |
|
Impact- Availability to product information
Impact – Product safety
Risk / Opportunity – Investment in system support
Risk / Opportunity – The Group’ s reputation
|
Supplier Handbook
- Instructions and requirements for manufacturing suppliers. These include, among other aspects, requirements for suppliers and subcontractors regarding information on origin, reference to codes of conduct, compliance with the Restricted Substance List, water management requirements, quality standards and testing manuals
Whistleblower policy- Ensures that consumers, end users and other stakeholders have access to a safe and effective mechanism for reporting severe grievances
Risk policy- Considers the Group’ s risk management
|
E1 page 60
S1 / G1 page 78 / 89
S1 / G1 page 78 / 89
|
Systematic work on quality and chemicals.
Implementation of system support for traceability in the supply chain and management of product information
Development of digital product passports
|
* Further information can be found in chapter ESRS 2 General Disclosures, under section SBM 3: Material impacts, risks and opportunities and their relationship with strategy and the business model.
New Wave Group have applied the phase-in opportunity for ESRS S2 in accordance with ESRS 2 and therefore does not fully report in accordance with the standard.
The impacts arise primarily downstream in the value chain, in connection with the use of the products, as well as through requirements for accurate and accessible product information from manufacturers and suppliers.
The Group’ s consumers and end users include individuals who depend on correct and easily accessible product information, such as care instructions, information on intended use for products designed for food contact, and warning labels and user instructions in accordance with applicable product specific legislation.
As part of the Group’ s materiality assessment, an understanding has been developed of how certain consumers and end users, such as children, elderly individuals and consumers with limited language proficiency, may face greater risks of negative impacts when using products where safe use depends on accurate and easily accessible product information. This understanding has been developed through an analysis of product categories with heightened safety requirements, as well as applicable regulatory requirements on labelling and information, for example for products intended to come into contact with food.
Policies related to consumers and end-users New Wave Group has policies that address the material impacts, risks and opportunities related to consumers and end users:
To ensure access to information and product safety, New Wave Group actively informs its suppliers about the Group’ s commitments as part of the commercial agreements. Key instructions and requirements for suppliers are outlined in the Supplier Handbook and the RSL, the Group’ s restricted substances list. More detailed information can be found under E1-2: Policies related to climate change mitigation and adaptation.
Furthermore, the Whistleblower policy, described under S1-1: Policies related to own workforce, sets out the commitment to ensuring that consumers, end users and other stakeholders have access to a safe and effective mechanism for reporting severe grievances.
During the year, no violations of internationally recognized standards related to human rights were reported in relation to the downstream value chain.
Processes for engaging with consumers and end-users about impacts New Wave Group communicates either directly or via retailers with consumers and end users in order to address actual and potential impacts and to take their perspectives into consideration when developing the product range and offering. The Group’ s profitability depends on its consumers and end users, which is why customer satisfaction is prioritized and opportunities for improvement are considered. By taking customer feedback into consideration, the Group’ s brands continuously develop their product ranges to meet customer needs and expectations.
ANNUAL REPORT // 087