ENFRA ______________________________________________________________________________________________________________
operate and maintain that infrastructure. We make sure to provide a tailored solution for our customers based on their own business conditions. Once we developed a unique
solution that resonated with our customers, the next question was how to build the internal capacity to scale it effectively. We’ re now landing on the other side of that journey. We’ re continuing to grow and it’ s really exciting.”
Aside from its comprehensive model, what truly sets ENFRA apart is its passion for customer service. Its expert team is on call 24 / 7 to keep customers’ assets protected, optimized and running at peak performance. Over the course of its 100-year tenure, one of the qualities that has helped ENFRA to triumph is its ability to continuously adapt to customer needs. A key component of this has been constant investment in new technologies and innovations; one
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of the most notable being its proprietary software, ENFRA Connect ®.
“ We pride ourselves on being relentless about the customer experience. It’ s very ingrained in our culture that when the customer needs something, we’ re responsive – no matter what time it is,” Rob says.“ We have a software tool called ENFRA Connect ® that is deployed across every plant. It produces regular reports on energy performance and detects faults, so customers know if anything in the plant needs to be repaired or optimized.”
With the global pursuit for clean energy solutions well underway, it’ s clear that ENFRA will continue to play a vital role in the wider energy transition. Building on its existing legacy and stellar reputation, the company will remain a powerhouse for environmental good – all whilst empowering its customers in their own sustainability missions.
“ We’ re in the midst of a company-wide digital transformation, with a focus on building the right team and leveraging AI to strengthen our management foundation. At the same time, our top priority remains filling key positions and maintaining the capacity to deliver exceptional customer experiences. We’ ve had tremendous success in recruiting new talent to ENFRA and we’ re ahead of schedule in terms of our capacity planning,” Rob concludes.
“ As the market leader in the US healthcare industry, our EaaS business is anchored by a loyal base of subscribers and continues to gain momentum. It’ s becoming the centerpiece of our business, unlocking new opportunities for our legacy and more traditional business lines. Today, we’ re in an aggressive growth phase, focused on strengthening customer relationships and expanding our reach, laying the groundwork for an even stronger future. It’ s a very exciting time.” ■
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