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infrastructure and dedicating efforts to areas with reliability issues. We are always looking to and planning for the future. We monitor grid security, continue vegetation management efforts, focus on equipment distribution maintenance, and consider EV demand issues on the grid. Our customers deserve to live comfortably and know that when it’ s needed, power will be there.”
Aligning with this strategy, NES is constantly investing in new technologies to further improve its operational capabilities.“ NES recently underwent a transformational upgrade of systems, technology and infrastructure to grow and evolve with Nashville to better meet our customers’ needs,” she continues.“ The biggest advantage to NES that ultimately benefits the customer is the visibility of the data in a more user-friendly and more accessible format. The new enhancements include
more flexible account management options with new self-service features, a more streamlined automated phone system and quicker service restoration on disconnected accounts. NES made this investment on behalf of our customers with no direct impact on their power bill. These enhancements have improved customer service at every level,” she explains.
“ Given our region’ s rapid growth and the threat of severe weather, reliability and resiliency are top priorities for NES. We’ re exploring advanced technologies like selfhealing systems, battery storage, and microgrids to strengthen the grid. These systems are designed to detect outages and reroute power automatically, minimizing downtime. Potential battery site locations are currently being evaluated, with a focus on areas that experience frequent outages or are harder to reach.”
75
+ Years of Excellence
The Davis H. Elliot Company is a 100 % employee-owned company providing Engineering, Energy Delivery, and Technical Services to utility, government and industrial partners. In addition, Elliot offers a variety of Services and Technology Solutions to commercial, residential and healthcare clients.
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Elliot has been a proud partner of Nashville Electric Service since 1998, helping deliver energy to their customers in Middle Tennessee. www. DHEC. com 859-263-5148
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