New and Sustainable Revenue for African Banks Volume 1 Sep. 2013 | Page 5
A comprehensive web based application that does processing on a light configuration server and provides
very thin client interface compatible with all popular
web browsers. Extensive functionality for both Human
Resource Management and for processing payroll, with
provisions of modular deployment eases the overall TCO
(Total cost of ownership).
Complete parameterization allows the users to configure the system as per their existing processes and
policies. Alternatively, those who intend to adopt to the
Global Best Practices for HR can use the system as it is.
STPL’s services offered are complete end to end, providing complete peace of mind to its customers, so that
they can concentrate more on generating their revenue
instead of getting perplexed with the ICT system. The
scope of work includes:
•
Licensable Software Product (Modular)
•
Implementation Services:
o
Requirement Gathering
o
Data Validation
o
Analysis and system configuration
o
Data migration from legacy systems
o
Payroll Processing and data comparison.
o
End user training
•
Annual Technical Support
o
Software Product Upgrade Support:
which includes providing patches and upgrades of the
purchased modules.
o
Service Support:
?
Remote Support: Through managed ticketing services via multiple channels like email,
chat, telephone.
?
Remote Desktop Access
o
Onsite Support: On demand