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TRAINING & SKILLS DEVELOPMENT
Meeting
expectations
By Chris Atkin, FIA Certified
Trainer, Total Comms Training
www.totalcommstraining.com
Training that meets a
quality threshold is almost
like having good manners
There’s no convention, indeed there’s no law that says you
must have good manners; most people know what good
manners are, and that it is best to use them. But as we all
know, not everybody uses good manners. Some people
simply forget to use them or perhaps they don’t know much
about good manners because no one has ever explained the
concept to them.
There is a problem with good manners; the definition of
what constitutes good manners might be quite different from
one person to the next. And what it essentially boils down to
is expectations.
When people’s expectations aren’t met, that’s when they
get upset. How many of us have had our expectations or
hopes dashed because something wasn’t what we thought it
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