Look after your class members. If you’re
friends with your members on social media,
let them know your situation and why you are
getting your class covered and promote the
instructor covering for you. Encourage the
members to attend the class and support
The 30-second article
• Instructors, not GFMs, should be
responsible for covering their class
should they be unable to deliver it
themselves
• GFMs should set up a closed
Instructor Facebook group and make
it the primary method for instructors
to find covers
• GFMs should establish a set process
for arranging covers, and continually
remind all instructors of it
• For the sake of a harmonious
working environment and delivering
the best experience to members,
instructors need to employ simple
good manners and clear procedures
when securing a cover for a class.
the instructor and let them know when you
will be back.
Be consistent
Try to use the same person to cover
whenever you can. This provides members
with consistency and enables them to
develop a relationship with your cover
instructor. For example, if you are away for
three weeks and one instructor can cover
your class for the whole time, then take that
option rather than have a different instructor
each week.
Something’s better than nothing
Think laterally if need be, and cover with a
different style of class – making sure to get
your GFM’s approval before confirming. If
you cannot find a BODYCOMBAT cover, for
example, but can find someone who can
do a freestyle boxing class, opting for this
cover may be preferable to cancelling the
class. On the other hand, the GFM may have
additional contacts, or have a new team
member under consideration that you are
unaware of, so always check with them first.
It is advisable to set up a protocol
whereby all long term covers or permanent
replacement instructors must be selected
by the GFM.
An efficient group fitness team will run
like clockwork, with clear communication
running in all directions, ultimately providing
a high quality, consistent timetable of
classes for members.
Leisl Klaebe is Group Exercise Manager at Virgin
Active Norwest, where she coordinates over 230
classes a week and a team of 90 group exercise
instructors and PTs. She is also a Group Exercise
Consultant and can be contacted at [email protected]
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NETWORK WINTER 2017 | 45