Network Communications News (NCN) April 2017 | Page 20

WIRELESS NETWORKS
Improved customer
service and safety
Related to remote access is
improved customer service and
speed of service. A power utility
cares about its customers the
same way a retail business or
restaurant might, and reliable
service keeps customers happy
– especially when it comes
to restoring power as fast as
possible during outages.
A traditional outage-to-
restoration process involves
several steps with long lead times.
Failed assets must be identified
and restored, and this can involve
a lot of guesswork, as well as
multiple trips to and from a site to
identify, locate and fix the problem.
A network that