Need Coaching | Page 11

Case Study: How genentech Overcame Obstacles through Coaching genentech is a multi-billion dollar company and it’s considered Department was recognized as the “No. 2 Best Place to Work” in the founder of the biotechnology industry, but that success Computerworld Magazine. After the merger, HR complaints from didn’t come without some struggles. Like many other companies, every department skyrocketed, except from IT, in which there genentech has faced hundreds of layoffs, survived a massive were zero. merger, and dealt with low morale. Though these struggles had deep roots, coaching cultivated a thriving company. “It’s very transformational,” said Todd Pierce, Chief Information Officer and visionary of the coaching program at genentech. Pierce felt coaching was necessary to build an agile company and address morale issues. Employees The return on investment was widespread. Evaluators believe the program is producing $1.50 to $2 for every dollar spent to deliver the coaching program. They also saw a “... we are better positioned to respond to change and lead technological innovation.” in IT were so unsatisfied that 50% improvement in employee communication, collaboration, and conflict management. Additionally, there was a 10–20% increase in employee satisfaction and 12% increase in customer satisfaction. “There is the department was recognized as the worst department at greater collaboration across functions, customer relationships genentech in terms of employee satisfaction. So Pierce began have improved, employee engagement is noticeably higher, his coaching program, but the blows kept coming. A merger and we are better positioned to respond to change and materialized forcing a 20% workforce reduction. Coaching lead technological innovation,” said Pierce. For genentech, didn’t just help genentech survive difficult economic times, professional coaching is a leadership strategy that had a they began thriving. As coaching took root, genentech’s IT big payoff.