Finally , our transition to a unified email marketing platform ( SalesForce Marketing Cloud ) at the end of 2024 allows us to aggregate and access past guest and inquiring guest information across our collection of brands , enhancing our ability to further target and personalize messaging efforts to potential guests .
The Takeaway 2024 has been a year of softer demand across U . S . markets . As a result , continued efforts and investment into organic search , social , and direct traffic will be particularly important to highlight going into 2025 . Strong organic search and direct traffic rankings , along with the vast number of changes we ’ ve made to the website , marketing efforts , and tech investments , will continue to have a positive impact on our ability to stay “ top-of-mind ” for guests looking to book a vacation rental .
In Other News 2024 was a year of change and growth for vacation rental markets nationwide — from the number of rental units available to changes in local short-term rental regulations to guest booking behavior . And we have grown and changed each step of the way , upgrading our internal software , adjusting our marketing efforts , and of course rolling out our new website . 2024 was a busy year , to say the least .
For 2025 , we ’ ll continue to work through website updates and prepare for Phase III of the website build — all while balancing changes to the short-term rental market . We ’ ll be focusing on enhanced onsite tracking , further personalization of onsite content , database growth , and improved user experience . We ’ ll also be making pricing display updates , and further integrations with our suite of software such as NRES ( our proprietary booking software ), TouchStay , and SalesForce Marketing Cloud .
In the meantime , stay tuned for our Q1 Report , which will be coming your way in April . As always , thank you for your continued support . We could not have reached this level of success without you .
Samantha McClendon SVP OF MARKETING
NATURAL RETREATS • WHITEFISH • 2024 ANNUAL REVIEW
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