If you want to scale, the best place to start is by hiring people who are better than you at the things you don’ t enjoy or simply don’ t have time for. Delegation and letting go isn’ t a loss of control; it’ s a path to real growth.
3. The best insights come from the floor. No one knows your business better than your team and your customers. The roundtable participants agreed that the most valuable insights often come from listening to the voices of the people who are on the ground in their businesses.
By spending time at the service desk, walking the floor, asking direct questions, and taking feedback seriously, business leaders can learn more. The closer you stay to your customers and staff, the faster you can spot issues that can lead to improved systems and creates loyalty that lasts.
4. Claim your confidence. Many said they wished they had trusted their expertise sooner instead of shrinking under pressure. From explaining technical details without hesitation to showing up visibly in the work, the advice was clear: know your value, voice it, and define your contributions.
5. Networks build staying power. Mentorship and peer connections were praised as vital, with NAT- DA’ s committees and the Women in the Trailer Industry mentorship program offering the structure to make those relationships stick. The consensus was that skill gets you in the door, but networks help you stay and thrive.
66 NATDA Magazine www. natda. org