3 ) Explain the benefits of the technology to the team Take the time to explain to employees how the technology will make their lives easier . For example , if you are implementing a new management software , explain to them how it will help them with their time tracking or simplify the ordering process by reducing the onscreen clicks from 10 to 3 . By understanding the benefits , employees will see the value in following the processes you ’ ve outlined in the training and avoid shortcuts .
+ Pro tip : Use data and analytics to show your employees exactly how the technology is benefiting them and the company .
4 ) You can never have enough training For any new software , there ’ s going to be a learning curve . Set aside time to get all team members trained on how to use it properly . Some vendors offer training webinars that you can sign up for . This would be something the product admin could schedule or set up .
+ Best practices tip : Set up recurring training and buy your team lunch .
5 ) Become a quizmaster Check in with your team after the first week , month , and quarter on the technology they are using . If there are no questions , go ahead and quiz them on certain tasks or functions . You can set up your own quiz for free on a website like Typeform or just ask questions on the spot . The goal isn ’ t to embarrass your team but rather to be proactive , so they aren ’ t fumbling around in front of a customer .
6 ) Listen to feedback At the end of the day , you need your employees to buy into the technology . Therefore , it ’ s important to listen to feedback and make changes accordingly . If there are questions or concerns , this is where the product admin steps in and follows up with the technology provider to find solutions .
About Blackpurl Technologies Blackpurl is a new type of dealership management software designed for the modern-day dealer . The platform is cloud-based and built around simplicity . From selling a trailer and scheduling a service to ordering a part , anyone can use Blackpurl . Plus , it ’ s mobile-friendly , connects with most website providers and offers best-in-class integrations . Eliminate the need for constant data entry , minimize mistakes , and get back to running your dealership . Learn more at Blackpurl . com
blackpurl . com 303-710-9820
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