our company ’ s success . Horizon is all about ensuring customer satisfaction and leading with innovation , aiming to provide the best trailers in the market .”
In the tech space , Neufeld added , “ We ’ re committed to adding the most value for our customers by making our products lighter , stronger , and really standing out in the market . By bringing in the latest tech and automating our processes , we ’ ve managed to “ up ” our efficiency and accuracy while cutting down waste significantly . This tech also gives us a clear view across different departments , from customer orders to the specifics of manufacturing . It means our Warranty and Service teams can quickly get on top of customer requests and sort them out fast .”
Continuing , Neufeld stressed the importance of evolving marketing strategies and the excitement for what ’ s coming . “ There ’ s so much more ahead for us , and we ’ re just getting started ,” he said , pointing to the potential for future growth .
“ Every day , we aim to outdo ourselves ,” Neufeld declared . This approach not only keeps us moving forward , but also signals that Horizon is constantly setting new standards and pushing the limits of what ’ s possible in trailer manufacturing .
Neufeld tells us the values of the company are straightforward : customer satisfaction , quality design , fit and finish , and innovation . “ We are not going to be the ones surprised by a new look or technology ; we ’ ll be the ones manufacturing it ,” said Neufeld . In fact , Horizon will unveil some new trailer tech at this year ’ s NATDA Trailer Show in Nashville .
Come by and see them in booth 2900 or visit them at www . horizontrailers . com
32 NATDA Magazine www . natda . org