NATDA Magazine July/Aug 2019 NM_July2019_FINAL | Page 49

Big Tex’s unique ability to anticipate and exceed customers’ expectations grew exponentially in December of 2015. The formation of American Trailer Works that brought Big Tex into a larger portfolio means that behind every ironclad Big Tex trailer is a team of experts analyzing data, trends, behaviors and processes, and using that information to nurture the health of the brand, the strength of its portfolio and the profitability of its dealers. This infrastructure builds on the formula for success that founder Ricky Baker established back in 1982: Manufacture and sell a range of well-designed, well-built trailers of different sizes, functions and capacities to keep the entrepreneurs of America moving. Baker forged his company with the end user firmly in mind, yet understood that it would take a strategic focus in order to best serve those users. Over the years, Big Tex’s manufacturing methods were conceptualized, developed and integrated to enable the fabrication and assembly of trailers to become more efficient. Strategic trailer parts agreements helped Big Tex incorporate top- quality components into the trailers, aiding manufacturing and improving the designs year after year. By the mid-1990s, Big Tex had become the highest volume utility trailer manufacturer in the United States, building bigger and more innovative factories to accommodate the high demand for its products. An internal transportation team coordinates trailer deliveries across the U.S. and Canada, routing products from factories in Georgia, Texas, Oklahoma and Idaho to regional distribution centers and specific dealerships. This geographic spread and robust infrastructure ensure that dealers have easy, fast access to a well-stocked inventory and can get their hands on new models quickly, cementing their visibility and earning their customers’ trust. As a result, Big Tex’s brand presence has grown consistently for more than 35 years. Those decades of expertise have fostered a deep, hard-earned understanding of what customers want—and, just as crucial for dealers, what sells. Today’s Big Tex lineup has something for every www.natda.org NATDA Magazine 49