NAILBA Perspectives Spring 2020 | Page 7

CARRIER MESSAGE Message from Pacific Life Chairman, President and CEO Jim Morris MARCH 17, 2020 The financial markets have recently undergone tremendous shifts due to the uncertainties we are facing regarding the COVID-19 (Coronavirus) pandemic and we realize that as a policyholder, you may have some concerns about the security of your policy and of Pacific Life’s overall financial stability. First, I want to reassure you that Pacific Life is well capitalized and continues to be financially strong in this market environment. We have one of the highest risk-based capital (RBC) ratios in the industry, along with a significant amount of capital and liquidity that will see us through even the most severe scenarios. Pacific Life’s unique structure as a mutual holding company enables us to take a long-term view and make investment decisions that benefit our policyholders, clients, and the long-term strength of the company. Our financial stability continues to be monitored by independent rating agencies and we have consistently achieved excellent ratings from these firms. Our current ratings are: FINANCIAL STRENGTH RATINGS Financial strength is an important consideration in choosing an insurance company and is monitored by independent rating agencies. We understand this is a challenging time. Please be assured that as events around the coronavirus situation unfold, we are standing by to support you as we always have and are making all possible efforts to maintain the service levels you have come to expect from Pacific Life. This includes keeping our team healthy and safe via enhanced cleaning procedures throughout our facilities and activating business continuity plans to allow our employees to work from home. Thank you for your continued trust in Pacific Life. I’m confident in the strength of our company and our efforts to prepare for the future. Regards, Jim Morris More information about Pacific Life’s financial strength can be found on www.PacificLife.com. www.nailba.org 7