NAILBA Perspectives Spring 2020 | Page 37

If your firm has a pattern of stops and starts with strategic planning, the process becomes an eye-roll for your team. When to bring in outside help If your firm has had years of stops and starts, this is not the time to go it alone. You need to overcome biases and doubts within your team. They may have seen time wasted over the years talking about ideas with no action. An outside party will help you set action plans in place and hold your team accountable. The right person will do a proper discovery on your business model to uncover hidden threats and historical sticking points. They will walk alongside your team to facilitate necessary change and accountability. Let’s face it. Every business goes through a slump from time to time. These are the times when strategic planning is critical. You need to step back and determine how to position your firm moving forward. You need your best people involved to share concerns, improve efficiencies and make real change happen. The missing component is the action plan. When your team sees ideas coming to fruition you will see a spike in morale, trust and a renewed sense of enthusiasm. 90-Day Action Plans and KPIs We suggest 90-day action plans with key performance indicators (KPIs). A 90-day action plan sets your strategies in motion with a sense of urgency. Your annual plan sets your larger goals; however, it gives your team 12 months to procrastinate. Teams can focus more easily on 90-days at a time. Your 90-day action plan includes the necessary steps to achieve your strategies, who is responsible for each action, and the due date for each action. Finally, your 90-day plan should include key performance indicators. These are measurable benchmarks to assure the plan is working. Plan tracking Tracking plan progress with your team on a weekly or bi- weekly basis helps identify problem areas and achievements. It determines if success is happening by seeing a measurable increase or decrease in activity. Anytime you focus on new strategies, the implementation phase may turn out to be more challenging than expected. You might lack the resources, systems or training to get to the finish line. This is not the time to bail on your plan. Challenges will be uncovered through action planning and will give you the push to work through them. This may involve making changes to your systems or your team — and that is okay. These changes may be historical sticking points that have been plaguing your firm for years. You can’t fix something if you hide from it or don’t know it’s broken. When firms focus solely on a strategic plan without a plan for implementation, complacency and procrastination take hold. When you focus on action plans and implementation on a regular basis, velocity takes hold. Bringing your team together to build a strategic plan is great; but, bringing your team together regularly to implement strategies is the real accomplishment. If you find yourself in June and you want to resurrect your strategic plan, focus on your key strategies and build a 90-day action plan to get moving. Meet regularly with your team and start tackling the necessary actions. Implementation of the right activities will always lead to positive results. When ideas come to fruition, you will see a spike in morale, trust and a renewed sense of enthusiasm. www.nailba.org 37