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and the joy and positivity individuals bring to work has really helped contribute to a pleasant work environment . In addition , retention and reliability is an added bonus that we ’ ve seen .
Mélange : How do you decide what roles are most suitable for an employee with a disability ?
Gabi & Jules : We approach hiring by identifying roles we need filled and what tasks will be required . We then work with our partner agencies to see if they have any clients they think will be a good fit . I find that working closely with agencies who have taken the time to get to know our business ensure that clients they recommend will likely be a good fit , as they are invested in ensuring placements are a win / win .
Mélange : What are some of the challenges you ’ ve faced , or continue to face , if any ?
Gabi & Jules : We ’ ve faced many challenges and continue to always learn how to be more effective in our inclusive practices . To name a few , I would say especially in the past two years we ’ ve been working hard to ensure we are striving towards true inclusion rather than tokenism . I think initially there was a bit of an approach by managers to just put up with individuals with disabilities rather than really invest in getting to know them , challenge them ( and themselves ) to excel and to ensure the individuals were truly a part of the team . We made changes to improve on this and have seen how individuals really can grow when they feel they are a valued member of the team . In addition , I definitely learned to identify agencies whose values align with ours , they are committed to supporting their clients as well as us in order to make placements successful . There isn ’ t a cookie cutter approach to training and ongoing job support , so finding agencies and job coaches who are committed to long term success is really critical to our inclusivity . As a small business , we do not have an HR / Training department so we rely heavily on the support of job coaches / employment specialists .
Mélange : How has your diverse staff helped you to improve the service you offer to customers ?
Gabi & Jules : I think the diversity of our team and our inclusivity has enriched our business in such a way that our customers are more loyal and supportive because they appreciate this aspect of our business .
Mélange : What tips can you give to other employers who may be considering hiring someone with a disability but have not yet done so ? Canadians with disabilities are not hired as often as those without a disability . What are your thoughts on this ?
Gabi & Jules : My first piece of advice is to find a great local agency to work with . Interview them and ensure that they are taking the time to fully understand what your needs are and how your business operates . If they approach job placements by ensuring a mutual fit for their client as well as your business , then likely it will be a good relationship . I also think setting intention is super important . Getting support from existing team members and management and then just don ’ t be afraid to fail . Breaking down the barriers and fear of failure here is very important as I find many employers are afraid of having missteps in this process and therefore don ’ t try . I try to be honest as possible with everyone involved so that we continue to break down barriers .