To Table of Contents one of the first and maybe the only time I was able to fully enjoy every aspect of my vacation .” Maria added that being provided with fully accessible rooms , enjoying ASLinterpreted shows and comedy club shows ( she was never able to enjoy in the past ) turned her into a Royal Caribbean fan who will surely return in the future . Maria added that the RC staff made sure she was happy and comfortable and aware of what was going on in ALL aspects of the cruise , from the entertainment to the safety measures .
Melissa “ echo ” Greenlee , Founder & CEO of Deaf-Friendly Consulting , has created a successful company and career partnering with companies , including many hotels and restaurants , whose goal is to provide a more “ deaf-friendly ” experience for their guests . Her company provides training to ensure staff understand how to make all of their guests feel more comfortable .
“ There have been several hotels across the nation within the Marriott and Hyatt brand of hotels that have invested in Deaf-Friendly Customer Service training to learn how to properly engage with deaf and hard of hearing guests ”, states Melissa . “ Because of of their investment in training , these hotels learn how to communicate with us effectively at the front desk , inside their restaurant and bar , at the concierge and / or spa . Housekeeping as well as food and beverage know how to properly enter the room of a
deaf or hard of hearing guest . In addition , all of them provide free wifi and in-room text solutions so that deaf and hard of hearing guests can order room service without barriers . These hotels understand that being welcoming and accessible to us is not only