Mélange Accessibility for All Magazine April 2023 | Page 25

Fred and Captain Yusef Accessible bathroom
The property is a huge , twotower , modern , elegant , and mostly accessible structure located on the Dubai River . Within 24 hours , each staff member I encountered at the pool , in a restaurant , in the lobby , you name it , greeted me with , “ Hello , Mr . Fred . How is your day ? Is there anything I can do for you ? And thank you for being a Lifetime Titanium Rewards Member .” WOW ! Seriously , this was so nice . Admittedly , I do not like a lot of fuss wherever I go , but this was such a refreshing atmosphere to stay in during my fourth business trip to Dubai . The hotel was very accessible for people with mobility , sight and hearing disabilities . I spoke with the manager about considering a lift for the pool as they are planning to update the hotel , a bit surprising given its new look and feel . I also spoke with him about my experience in Antigua and he offered to provide
training to management at The Royalton . I would like to return to this Marriott property again and experience the updates and enhancements made . The staff was friendly , helpful , and willing to take the time to learn what could be done to make future guests stays even more enjoyable . I hope that anyone reading this article sees it as a learning moment for the management and staff at The Royalton in Antigua . When I spoke with a Royalton manager about the treatment of people with disabilities and the ridiculous comments made about the food , I offered my consulting services to help train the staff and management about working and communicating with people with disabilities . As of this writing , no one has contacted me to take me up on that offer or to apologize for what happened .
Accessible bedroom
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