My first work CiGen-intelligent-automation-Australia-8-Expert-Ti | Page 7

3. Start RPA implementation with
standard, rules based, mature
processes
Cross-departmental back office processes
are the best illustration, since 60% of those
are high volume, repetitive, error prone,
speed sensitive, and they have few
exceptions and irregular labour requirements.
Some more examples are sales operations,
customer due diligence, employee
onboarding, data collection and validation.
Before proceeding with RPA implementation,
optimise the candidate processes so that you
also improve customer experience.