My first Publication The Creative Space Volume 1 January 2020 | Page 7
Topic
“If you quit on the
process, you are
quitting on the
result.”
― Idowu
Koyenikan,
organizational
consultant and
author of
“Wealth for All:
Living a Life of
Success at the
Edge of Your
Ability”
To ensure that your business runs smoothly and efficiently, all its processes
should be clearly defined and understood by your customers, clients - and
especially, your employees. This results in a high-end, high quality,
product/service.
However, to guarantee that all required events and activities are performed
consistently, the following tips are recommended:
A process inventory: Do an inventory of all existing processes in
your business. Especially for entrepreneurs, you should go as far as to
write it down - documented either as a flow chart or a step by step
design. This will assist those in the production cycle to clearly identify
each stage - it will also allow the business to review and improve its
processes over time;
Try it out before implementation: Once you've logged all the steps,
do a trial run. This can involve evaluation of the process by a third party,
who will provide feedback and indicate areas for improvement.
Measuring key analytics becomes critical at this point since this can be
used to fine-tune any existing processes or process gaps;
Factor in the cost and time: Do an estimate of how much time a
process upgrade will take - and how much it will COST. A process
detour caused by an unexpected/ unfortunate financial event should be
AVOIDED at all times!!!
Always improve your processes: Even when your processes are
having the desired results, always be on the lookout for ways to improve
or change. This will result in a more diverse (think more
PROFITABLE) product/service offering.
Ensure that your intellectual property is secured: Your process
is the lifeblood of your business. Don't trust anyone with all its details -
you can lose your competitive advantage. Choose a few trusted
employees to share it with - and no more than necessary; especially if
your process is unique and can become a huge success.
Other tips to get you going:
https://kissflow.com/bpm/business-process/
https://www.heflo.com/blog/bpm/business-processes-definition/