My first Publication ocbc_ar17_fullreport_english | Page 11

DELIVERING VALUE THROUGH DIGITAL TRANSFORMATION
We have invested heavily in technology to improve the customer experience with our industry-leading digital channels, technology
platforms and our many first-to-market digital banking solutions. This approach has positioned us at the forefront of our customers’
minds even as their needs and preferences evolve. We will continuously seek to harness big data technologies, predictive analytics,
artificial intelligence and machine learning to create new opportunities, improve customer experience, increase efficiency and enhance
our risk management and cybersecurity infrastructure. OCBC is active in the technology community and collaborates closely with
external fintech companies through our home-grown fintech and innovation unit, The Open Vault at OCBC. We also further promote
the incubation of our internal employee ideas at our expanded Innovation Lab.
11.3
%
PROPORTION OF TOTAL
EXPENSES INVESTED
IN TECHNOLOGY
100 M
S$
+73
%
BUSINESS MOBILE
BANKING CUSTOMERS
MORE THAN
SINGAPORE HOME LOANS
SECURED BY AI-POWERED
CHATBOT “EMMA”
800
FINTECH COMPANIES ENGAGED BY
THE OPEN VAULT AT OCBC
CREATING THE WORKFORCE OF THE FUTURE
Our continued success would not have been possible without the dedication and diligence of our highly-engaged employees, who have
delivered outstanding performance on a consistent basis. We refreshed our Employer Brand in 2017, firmly declaring our obligation to
care for our employees, invest in their development and make a meaningful difference for them. Reinforcing this commitment to create a
diverse and inclusive workplace, we will continue to reskill and upskill our employees to prepare them for a rapidly transforming landscape.
MORE THAN
29,000
EMPLOYEES CONTINUOUSLY
RESKILLING AND UPSKILLING
7.9
MORE THAN
3,200
TRAINING AND
DEVELOPMENT PROGRAMMES
Best Employer
AVERAGE MAN DAYS
OF TRAINING
PER EMPLOYEE
Singapore and Malaysia
Aon Best Employers Programme
OPERATING SUSTAINABLY AND SUPPORTING COMMUNITIES
OCBC is dedicated to promoting sustainable and responsible
practices to positively impact our stakeholders and the
wider community. We are proud to introduce our inaugural
Sustainability Report that documents our consideration of
and approach towards sustainability issues. This is consistent
with the requirements (Listing Rules 711A and 711B) set by
the Singapore Exchange. Giving back to society is a key pillar of OCBC’s corporate culture.
We actively engage and support the communities in which we
operate. In March 2017, we launched the #OCBCCares Programme,
extending our assistance to a broader segment of the community
by way of funding and staff volunteerism, and championing causes
that include care for children and youths, the elderly and special
needs persons. In Singapore, we also launched the #OCBCCares
Fund for the Environment in July 2017, committing full funding for
ground-up projects that enhance environmental sustainability.
Number of beneficiaries impacted Amount donated
Please refer to Sustainability Report on page 42. Number of volunteers
Number of volunteer hours
Please refer to #OCBCCares Programme on page 34.
NUMBER OF
BENEFICIARIES HELPED
111,699
196 %
AMOUNT DONATED
(S$ million)
1.60
1.14
40 %
NUMBER OF
VOLUNTEERS
7,560
9,118
NUMBER OF
VOLUNTEER HOURS
21 %
36,102
40,220
11 %
37,764
2016
2017
2016
2017
2016
2017
2016
2017
BUILDING ON OUR CORPORATE STRATEGY FOR SUSTAINABLE GROWTH
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