SERVICE DESIGN THINKING
ONGOING DOCUMENTATION
VISUAL COMMUNICATION
SEPTEMBER 2013 TO APRIL 2014 – ONGOING DOCUMENTATION - GERMANY
Ongoing Documentation (O:D) is an adaptable
documentation service which prevents loss of valuable
information and working results during innovation processes.
O:D used various recording types: such as cover text, sound,
graphic, photo-graphic and video recordings in previously
defined timeslots.
Context: The challenge was to create a new innovative
service using a service design thinking discipline. Under this
direction, the general service of O:D was ongoing design, as
each documentation recording was adapted according to the
innovative process needs. We performed 6 prototypes in
total.
Process:
• Agile process, design thinking and service design.
• The recording of ideas, concepts, context, information,
insights and results created during the innovation process,
through different recording types.
• This recording process was performed, tested and
improved during the documentation at the event itself.
• The final result was tangible by the organization, layout and
structuring of the information through online deliverables.
• New ideas like Lego prototypes were tried, experiments
such the capture of body expression, interviews about
topics discovered during the innovation process among
others.
My role:
• The recording and information translation through visual
concept in drawing (graphic recording or graphic
facilitation), writing and digital formats.
• Co- founder and project strategist.
What I picked up as a Graphic recorder and Co-founder:
• Strategic planning. How to bring the idea of a service out,
and how to improve and iterate it through the service
design thinking discipline.
• Practicing a new way to process information, ideas and
contents, making them tangible and understandable for
users through the use of graphic maps developed during a
conversation.
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3
2
4
1. Graphic recording drawn in a session at Potsdam
Entrepreneurship Experience Lab . 2.Recording an open session on
Service Experience Camp Berlin 2013. 3. Recording of Stanford
University workshop at HPI Dschool Potsdam 4.Recording
equipment.