COMMUNICATION SKILLS IN THE DENTAL PRACTICE: A REVIEW
23. Janke FB, von Wietersheim J. Angst vor dem Zahnarzt-eine Fragebogenuntersuchung an Patienten und deren Zahnärzten. Dtsch Zahnarztl Zeitschrift. 2009; 64:420-427. 24. Spielberger CD. State-Trait Anxiety Inventory. Consulting Psychologists Press; Palo Alto( CA); 1983. 25. Corah NL, O’ Shea RM, Bissell GD, Thines TJ, Mendola P. The dentist-patient relationship: perceived dentist behaviors that reduce patient anxiety and increase satisfaction. J Am Dent Assoc. 1988; 116( 1): 73-76. 26. Moore R, Brødsgaard I. Dentists’ perceived stress and its relation to perceptions about anxious patients. Community Dent Oral Epidemiol. 2001; 29( 1): 73-80. 27. Corah NL, O’ Shea RM, Pace LF, Seyrek SK. Development of a patient measure of satisfaction with the dentist: the Dental Visit Satisfaction Scale. J Behav Med. 1984; 7( 4): 367-373. 28. Kiessling C, Dieterich A, Fabry G, Hölzer H, Langewitz W, Mühlinghaus I, Pruskil S, Scheffer S, Schubert S. Committee Communication and Social Competencies of the Association for
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Questions
What is the rate of the nonverbally transmitted information during dentist-patient conversation?
q a. 35 %; q b. 50 %; q c. 65 %; q d. 75 %.
“ Equipoise” in medical practice is part of the decision-making process and is based on …
q a. The paternalistic behavior model; q b. The partnership behavior model; q c. The categorizing behavior model; q d. The autonomous behavior model.
Which quality of the dentist is mostly appreciated during treatment? q a. Good organization; q b. Professional skills; q c. Interpersonal skills; q d. Durability of restoration.
Which is the most common reason for dental phobia?
q a. Dissatisfaction with the treatment; q b. Previous traumatic experience; q c. Lack of trust; q d. The smell of the dental practice.
Vesela ALEKSANDROVA
DDS, dental practitioner Bonn, Germany
Dr. Vesela Aleksandrova is a general dentist. She worked as an assistant at the Vascular Surgery Department and the Intensive Care Unit in the University Hospital in Bonn, Germany and in 2009 garduated from the School of Dentistry, University of Cologne, Germany. She got her specilization in Periodontology( 2011 / 2012) by Prof. Kleinfelder, worked with CAD / CAM, treated children and adults in a general dental practice. Currently, she is working on a research project about“ Communication in the dental practice” among Bulgarian dentists.
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