My first Magazine UNDP REACH Impact Stories v13 web_FNL | Page 27

Start-to-Finish (S2F)
Service Delivery Tracker for Fiji
Phase I
Awareness Raising Service delivery
Awareness raising
sessions in remote
communities Mobile service
delivery units
dispensing services
Phase II
Action &
Follow-up
For citizens
Phase III
Service delivery
tracker
Provision of
unique case IDs for
tracking progress of
applications
For service
providers
Case IDs
SMS /
Mobile
app
Ministry of Women, Children
and Poverty Alleviation deems
the applicant’s circumstance
is relevant to service, and the
application process commences.
Web-based
portal
Ability to efficiently
dispense with
services provision
queries through
online resolution,
plus ability to track
service delivery
trends over time
Feedback
loop
Citizen-
government
communication
Finish of
service delivery
Case resolution
notification
IMPACT STORIES Rights, Empowerment and Cohesion (REACH) for Rural and Urban Fijians Project
27