I have been enhancing and
maintaining this website for
years. Since good communication
between local authorities and
citizens is of great importance,
numerous tools have been created
for citizens to actively participate
in the work of local government.
Unfortunately, in May 2014
catastrophic floods struck Serbia,
including the town of Ljig,
leaving many inhabitants without
homes, electricity and water, and
cutting them from the rest of the
world. Crisis situation has been
introduced, everything collapsed,
households suffered from huge
damages. Citizens could not
reach relevant bodies to report
the damage. Communal and
construction inspectors worked
hard every day to visit every single
household that was damaged,
but it was not possible to cover
everything.
within 48 hours and identify
the problem. Having seen the
difficulties that the local inspectors
had been facing I went from house
to a house, as a volunteer, in the
most affected areas of the Ljig
municipality, collected data on
the damage and sent them online
through the System 48 along with
the photos from the field. In three
days I sent 54 requests, while there
were 80 requests in total submitted
through this online system that
were received and processed by
the inspectors within the shortest
possible time.
I believe that this online tool
proved extremely valuable in this
crisis situation and I strive to
further improve it so that citizens
could adequately use it in resolving
everyday problems.
One of the fortunate
circumstances in this misfortune
was the System 48 hours which I
have posted on the official portal
of Ljig municipality (http://ljig.
info/48sati/). On this portal
citizens can report any problem
they have and the local authorities
are obliged to go out to the field
� 21