Murray Roberts writes about hotel amenities HK Magazine January issue | Page 29

do myself. My philosophy is that every guest should think and feel that they are the first guest to stay in that room, so to achieve this, every room must be deep cleaned daily and to have no smell except of fresh air, clean and freshly ironed and laundered bedding QUESTION 3 - DO YOU CONSIDER THE ENVIRONMENT AND IF SO HOW IS THIS IMPLEMENTED BY YOUR HOUSEKEEPING MANGEMENT? H We are passionate about our environment from the garden, woodlands, wildlife and the hotel. I believe you look after nature and put the heart back in to a building, the building will look after you. Here at Grimscote Manor we only use two products to clean the whole hotel, the only chemical is toilet cleaner and the natural product for all other cleaning is made from Aloe Vera. It makes every bit of furniture smell of fresh air. We also do all our in house laundry using plain soap, hot water, steam iron, hard work, dedication and pride. QUESTION 4 - YOU RECENTLY WON THE TV SERIES FOUR IN A BED PLEASE TELL US ABOUT THE EXPERIENCE AND WHAT YOU THINK SET YOU APART FROM YOUR FELLOW COMPETITORS? H Yes we did recently win the TV series 4 in a bed we both treated this as another journey of adventure. It was very nerve racking and hard to fit in around a busy hotel, and of course the moment we signed on the dotted line, work typically came flooding in for just those 2 weeks we have committed to. We set off on our travels, nervous, not knowing what to expect, we need not have worried we had a ball, never laughed so much for years. There were four very good characters that we hit it off with straight away and of course plus two fellow competitors!! That were slightly (tongue in cheek) very competitive. We learnt one main thing that we are perfectionists, up until that point we both thought that we just worked hard and were dedicated to succeed. It just shows that you are never too old to learn about yourself. We think what sets us apart is our passion to win against all odds and to be successful, even though all odds are against us. Nothing is too much trouble and we never believe in saying “that will do” we only believe in doing the best that we can do and nothing less. Grimscote Manor Hotel, Lichfield Road, Coleshill, B46 1LH. TEL: [phone] EMAIL: [email protected] WEBSITE: www.grimscotemanor.co.uk Housekeeping management 29