Murray Roberts writes about hotel amenities HK Magazine January issue | Page 13

HOW THE XEROS SYSTEM
DELIVERS SUPERIOR CLEANING
AND REDUCES COSTS AT HOTELS
H
ouskeeping management is at
the core of any successful hotel
operations. Their role is pivotal to
either building a hotel’s reputation
or indeed, driving guests away.
That is because towel and linen
cleanliness and quality is paramount to
the customer experience. A new study
by revolutionary polymer bead system,
Xeros, found that 94% of guests think
towel quality, in particular cleanliness, is
vital for overall customer satisfaction.
But keeping towel and linen quality
high whilst keeping a lid on costs can
be a challenge. Traditional aqueous
washing methods use copious amounts
of hot water and chemicals to get
garments clean – but this method is
harsh on fabrics and can mean linen
loss rates spiral.
On top of this, intense hot water
washing processes require high amounts
of energy – and with utility bills showing
no sign of decreasing, this poses yet
another headache for housekeepers.
With this in mind, it is worth taking
time to examine the true costs associated
with water, energy, maintenance and
repairs so you can look to revamp your
laundry operations from the ground
up. This could add thousands of pounds
to your hotel’s bottom line whilst
maximising your customer’s experiences.
By bringing your laundry operation
in-house using a Xeros machine, you
can take steps to reduce the day-to-
day operational costs associated with
energy and chemical usage at your
hotel by up to 30%, optimising the
establishment’s profitability.
Whilst traditional machines use
between 40% and 70% hot water, Xeros E
Housekeeping management
13