It has been suggested , “ Strategy cannot be successfully executed without the right organization design . ” Experience also suggests that organization design helps improve performance by focusing on the key elements in the organizational system as illustrated at right . Organizational design is particularly important to municipalities since it has a direct impact on the quality of services they offer . And it is the quality of service that determines what people think of their municipal government .
The purpose of this article is to summarize the observations and key findings from interviews of over 20 municipal leaders regarding the design of municipal organizations .
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Environmental & Operating Context |
Strategy |
Processes |
Culture
Human Capital
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Leadership
Structure
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Outcomes / Results
• Organization
• Unit
• Individual
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