It has been suggested,“ Strategy cannot be successfully executed without the right organization design.” Experience also suggests that organization design helps improve performance by focusing on the key elements in the organizational system as illustrated at right. Organizational design is particularly important to municipalities since it has a direct impact on the quality of services they offer. And it is the quality of service that determines what people think of their municipal government.
The purpose of this article is to summarize the observations and key findings from interviews of over 20 municipal leaders regarding the design of municipal organizations.
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Environmental & Operating Context |
Strategy |
Processes |
Culture
Human Capital
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Leadership
Structure
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Outcomes / Results
• Organization
• Unit
• Individual
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