Multi-Unit Franchisee Magazine Issue IV, 2013 | Page 8

Chairman’
sNote

Get Involved!

A

s your company grows, so do your
influence and responsibilities. In the
beginning, we concentrated a lot on
operations, customer service, and a
clean store. Along the way, we got big enough so
we could finally hire an operations manager. We
eventually brought on an administrative assistant.
Maybe we hired regional managers for our stores.
So what is our job as owners now?
I think we have the responsibility to be strategic. We start to
look for new deals, negotiate new
leases, and seek out other concepts to add to our portfolio. We
still direct our staff in the stores
who are making things happen
daily. Our job now is to figure
out how to make our empire better, and how to make franchising better. Neither
of these may be considered a profit center because
they don’t have a concrete return tied to them. But
in the long run they make a significant difference
to our bottom line.
This year I testified in front of Congress two
times. My last ѥ