Multi-Unit Franchisee Magazine Issue IV, 2013 | Page 6

Departments Chairman’s Note Get Involved! 6 Want change? Participate in your system and get political Online What’ online @ mufranchisee.com 8 s Lodging Brand Stats FRANdata reveals 10-year trends in the hotel/lodging sector 12 Columns PEOPLE Multi-Unit Franchisee CHAIRMAN Gary Gardner CEO Therese Thilgen President Steve Olson Vice President Operations Sue Logan Vice President Business Development Barbara Yelmene Business Development Executives Jeff Katis Judy Reichman Executive Editor Kerry Pipes Managing Editor Eddy Goldberg Cross-Training Pays Off 68 ART DIRECTOR Franchise Update media group BY NATE DAPORE DESIGN & PRODUCTION CUSTOMERS COUNT Internet Content Manager Using e-learning to increase employee value Creating a Great Employee Experience 70 Hint: it flows from the top BY JACK MACKEY TECHNOLOGY Card-tastrophe in the Making? 72 Samantha Calden www.petertucker.com Benjamin Foley Sales and Subscription Department, Office Manager Sharon Wilkinson Project Manager, Media and Business Development Christa Pulling Contributing Editors 9 tips for maintaining balance in your investments Jon Clark Nate DaPore Darrell Johnson Steve LeFever Jack Mackey Carol M. Schleif Jim Sullivan Thomas J. Winninger Dean Zuccarello BY CAROL SCHLEIF CONTRIBUTING WRITERS FINANCE Advertising and editorial offices: Why some aspects of mobile payments should scare you BY JON CLARK INVESTMENT INSIGHTS Stick to Your Principles! 74 Debbie Selinsky Cash Flow: The Time To Manage Is Now 76 Franchise Update Media Group 634 N. Santa Cruz Ave., Suite 200 Los Gatos, CA 95030 Telephone: [phone] Fax: [phone] BY STEVE LEFEVER Send manuscripts and queries about story assignments to: Check your business for these 20 danger signals! EXIT STRATEGIES [email protected] Let’ Make a Deal! 78 s franchiseupdatemedia.com mufranchisee.com franchising.com franchise-update.com BY DEAN ZUCCARELLO Multi-Unit Franchisee magazine is published four times annually. During negotiations, keep your eye on the big picture FRANCHISE MARKET UPDATE The Swahili Lesson 80 It’s time to develop a common language for franchising BY DARRELL JOHNSON 4 Multi-Unit Franchisee Is s ue IV, 2013 Annual subscription rate is $49.00 (U.S.) For subscriptions email [email protected] or call 408-997-7795 For reprint information contact Foster Printing at 800-382-0808 www.fosterprinting.com