Multi-Unit Franchisee Magazine Issue IV, 2011 | Page 45

DOMINA TORS “I am calm and steady 99 percent of the time. Give me space on the other 1 percent of the day.” M A N AG E M E N T Business philosophy: Integrity and honesty are more important to me than money. Greatest challenge: Trying to make sure that our company culture permeates all levels, not just the management teams. Would you say you are in the franchising, real estate, or customer service business? Why? Customer service. It is competitive out there, and if you do not take care of the customer then the other things don’t matter. How close are you to operations? Closer in some brands than others, but it’s always a priority. What gets you out of bed in the morning? We have a lot of stores to build. Personality: Calm and steady 99 percent of the time. Give me space on the other 1 percent of the day. How do others describe you? Probably the same as above. What’s your passion in business? Making sure that no customer ever leaves one of our stores unhappy. How do you hire and fire? I hire slow, fire fast. I heard that at a brand convention. I like it. Management method or style: I am much more comfortable delegating now. I opened and closed my first store for a full year. I just didn’t think anyone else could do it as well as I could. How do you train and retain? We have thorough training programs, and we try to retain by offering opportunity for advancement, even if it means going to another brand. JOIN THE SEARS FRANCHISE TEAM TWO EXCITING BRANDS TO CHOOSE FROM • 75% financing available to qualified candidates. • Inventory owned by Sears at no expense to you. • The power of the Sears brand name. • Top brands like Kenmore®, Craftsman®, Diehard®, Black & Decker®, Maytag®, Whirlpool®, LG®, Samsung® and many more, to help attract consumers to your store. • Training and Support. 877-814-9482 [email protected] [email protected] www.searshardwarestores.com www.searshomeapplianceshowroom.com muf4_seldon(40,42-43,44).indd 43 Multi-Unit Franchisee Is s u e IV, 2011  43 9/22/11 6:42 PM