Multi-Unit Franchisee Magazine Issue IV, 2011 | Page 45
DOMINA
TORS
“I am calm and steady 99 percent of the time.
Give me space on the other 1 percent of the day.”
M A N AG E M E N T
Business philosophy: Integrity and honesty are more important to me than
money.
Greatest challenge: Trying to make sure that our company culture permeates
all levels, not just the management teams.
Would you say you are in the franchising, real estate, or customer service business? Why? Customer service. It is competitive out
there, and if you do not take care of the customer then the other things don’t
matter.
How close are you to operations? Closer in some brands than others,
but it’s always a priority.
What gets you out of bed in the morning? We have a lot of stores to
build.
Personality: Calm and steady 99 percent of the time. Give me space on the
other 1 percent of the day.
How do others describe you? Probably the same as above.
What’s your passion in business? Making sure that no customer ever
leaves one of our stores unhappy.
How do you hire and fire? I hire slow, fire fast. I heard that at a brand
convention. I like it.
Management method or style: I am much more comfortable delegating
now. I opened and closed my first store for a full year. I just didn’t think anyone
else could do it as well as I could.
How do you train and retain? We have thorough training programs, and
we try to retain by offering opportunity for advancement, even if it means going
to another brand.
JOIN
THE SEARS
FRANCHISE TEAM
TWO EXCITING
BRANDS TO
CHOOSE FROM
• 75% financing available
to qualified candidates.
• Inventory owned by Sears at no expense to you.
• The power of the Sears
brand name.
• Top brands like
Kenmore®, Craftsman®,
Diehard®, Black & Decker®,
Maytag®, Whirlpool®, LG®,
Samsung® and many more,
to help attract consumers
to your store.
• Training and Support.
877-814-9482
[email protected][email protected]
www.searshardwarestores.com
www.searshomeapplianceshowroom.com
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