Multi-Unit Franchisee Magazine Issue III, 2016 | Page 34

2016 MVP AWARDS
an Arco ampm, Burger King, and Taco Bell
on the same parcel, creating a major stop for
travelers and drawing more traffic than we
would with a single concept. We call these
“Power Pumpers” and they are the ultimate
multi-branded businesses.”
More recently, in a move to continue expanding his company, Ghai has turned his attention to the fast casual franchise segment.
“We’re looking forward to determine which
brands have the horsepower to be relevant
in the future,” he says. “We’re not necessarily looking to make money in this segment
right away. Instead, we’re looking to create a
strong infrastructure for a medium- to largesized operation in each concept. The upside
to fast casual is that the concepts are willing to
give you a protected territory where only you
can grow and have full control of making the
brand relevant. This makes things more fun.”
Ghai plans on having that fun with his family, a driving force in his continued mission to
build his business even more. Many extended
family members work for the company, led by
his son Harsh Ghai, who oversees operations
as COO (for his profile, see the Q2 2015 issue
on our website.)
“My children are my business partners, and
their input into our growth is most important
when making a decision,” Ghai says. “I grow
our company with pride, knowing that it will
be in good hands and that we don’t need an immediate exit plan. When I do decide to retire I
know all I have to do is hand over the reins.”

MANAGEMENT
Business philosophy: The success of our operation has come through our people. We have instilled the
value that in order to serve our guests best, we have to ensure that our partners in the field (from operations directors to crew members) have the best experience p