Multi-Unit Franchisee Magazine Issue II, 2013 | Page 54

M U L T I - B R A N D Conference,” he says. “There are so many other good franchise opportunities out there that I have learned about.” His inquisitive nature led him straight to Genghis Grill, the build your own bowl stir-fry concept. “I talked to their representatives, and I knew some other Papa John’s franchisees who had tried the Genghis Grill brand and liked it.” So he joined in on the action, and last December opened his first Genghis Grill. He’s since added a second. “I’m very comfortable with Genghis Grill, it fits into my business. I already knew how to do fast food, and it has been similar doing fast casual,” he says. He says the pizza business has always been resilient, and he expects Genghis Grill to be another home run for his organization. There’s been one more new wrinkle in his operation since 2009. Together with his wife Sarit, he’s opened a South Florida territory for Homewatch CareGivers. “One thing I’ve learned from attending the Multi-Unit Franchising Conference is are so many other good franchise opportunities out there.” Thanks to an aging U.S. population, the home care market is booming—a fact that hasn’t been lost on Warman, who opened his Homewatch territory in late 2012. “I know how franchising works, and my wife has had experience in the past of taking care of family members,” he says. “So we believe it’s a natural fit.” Warman says his three brands are run as independent companies, all under one umbrella. “I have good people in place that I trust to make things run smoothly,” he says. He oversees it all and still likes to be actively involved in the day-to-day operation. He’s also proud to keep an open-door policy for any of his 850 employees. So what’s next for him? Warman says he has plans to continue to grow and sees himself adding more restaurant brands during the next five years. “I want to expand and become a bigger restaurant organization,” he says. Get ready, South Florida! BOTTOM LINE Annual revenue: NA 2013 goals: Get both new restaurants on a profitable growth pattern. Growth meter: How do you measure your growth? Growing net income and thus profitability. Vision meter: Where do you want to be in 5 years? 10 years? In 5 years, I want to double revenues and profits. How is the economy affecting you, your employees, your customers? All costs in my operation are higher, and it is very hard to increase prices. Are you experiencing economic growth or recovery in your market? Yes! What did you change or do differently in this economy that you plan to continue doing? Concentrate even harder on exceptional customer service. How do you forecast for your business in this economy? As long as you give good value, exceptional customer service, and a great product, the customers will continue getti