Multi-Unit Franchisee Magazine Issue I, 2013 | Page 42

MEGA

reconnect

“Be the best, always strive to be #1.
Outwork and out-hustle your competitors—never be out-hustled.
Manage by fact, be customer-focused, be systemsand process-oriented, and constantly improve.”
MANAGEMENT
Business philosophy: Be the best, always strive to be #1. Outwork and
out-hustle your competitors—never be out-hustled. Manage by fact, be customer-focused, be systems- and process-oriented, and constantly improve. Help
others and pay it forward. Expect each store to be run with excellence, leaving
no store behind. Benchmark against the best and strive for world-class performance. Be the first to open and the last to close versus Mother Nature, fires,
and power outages. Strive to be the best place to work, offering a drug-free,
safe workplace with the best training and career opportunities, while paying the
best with opportunities to franchise. Refer to each worker as a Team Member
and not the “e” word. Value diversity and each member on the team. Promote
a team member feedback system along with an open-door philosophy. Find
ways to have fun and reward people for a great job.
Management method or style: Transparency and inclusive. Try to include
team members and hire great people to get results.
Greatest challenge: Hiring the best people and executing at high levels.
How do others describe you? Competitive and persistent, never sleeps,
and strives to be #1 in every team, committee, group, or business venture.
Hence our company purpose at RPM Pizza: to build a 5-star, world-class, great
company!
One thing I’m looking to do better: Improving our culture.
How I get my team to innovate and experiment: Challenge them to
network with the best.
How close are you to operations? We have a manager board of advisors, a driver board of advisors, and a pizza college where all managers receive
their training, so I get frequent group contact. However, it is a natural conflict to
be in the office versus the stores/operations. A balance is needed with my job.
We schedule unannounced store visits and announced visits. For 7 years we
have toured every store around year-end to shake everyone’s hand, say thank
you, and then have a “friendly” competition to see who can make the fastest
pizza. Anyone who beats me wins $20, and I have had to go to ATMs quite
frequently. Thank goodness for new team members.
What are the two most important things you rely on from your
franchisor? A profitable business model. Transparency and integrity in all
business dealings.
What I need from vendors: Stay on the leading edge; the best product
and service.
Have you changed your marketing strategy in response to the
economy? How? Patrick Doyle, CEO since 2009, has reinvented Domino’s
Pizza. He developed a whole new pizza with the new a