“ The No. 1 feature to look for in a SAT solution is the ability to automate training campaigns to send on a regular basis. It’ s kind of like working out. You don’ t build muscle memory by doing the workout once a year or once a quarter.” – Mike Puglia
STATE OF THE INDUSTRY in the platform is important,” Puglia says. It could be as simple as recording a 2-minute video updating your customers on a security incident they may be hearing about in the news.” Taking a few minutes every month to create a custom video, he adds,“ puts a face to the MSP.”
5. Prioritize Integrations
Efficiency matters. Puglia cautions,“ It’ s important that a SAT solution integrates with your email security product so that your phishing simulations don’ t get blocked. You don’ t want to spend a lot of time disabling features so you can run your training campaigns.”
Integrations with your IT documentation, PSA, and compliance platform are also important, he says.
6. Make Sure It’ s Affordable
SAT should strengthen margins, not strain them. Puglia advises choosing a training program that is priced so that you can provide it to all your end users.“ Our Bullfish ID solution is included in Kaseya 365, and it works out to pennies a user, versus programs that can range up to $ 3 per user per month that are hard to absorb.”
7. Demand Onboarding and Support
Don’ t overlook onboarding. Puglia stresses,“ If you buy a product and try to figure it out on your own, you know there are going to be things that you miss, no matter how many pop-ups try to guide you.”
The Bottom Line
The right SAT platform makes security training stick without overwhelming your techs— or your clients. Puglia also encourages MSPs to make end user security training part of your standard security bundle.
By choosing a solution that automates, engages, integrates, and scales, MSPs can turn security awareness from a checkbox into a competitive advantage.
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