MSP SPOTLIGHT
Company Contigo Technology ContigoTechnology . com
Founded 2013
Headquartered Austin , TX
Geographic Market Central Texas and national with Austin-based CEOs
Top Growth Indicator Not losing clients
YoY % Of Growth 20 % ( Inc . 5000 list three of last four years )
CEO And Founder Bryan Fuller
How Bryan
Fuller Is Competing ( And
WINNING )
Against Super MSPs 10x His Size
As a local , independently owned MSP with just 35 employees , Contigo Technology is competing and winning against regional and national firms with 300 to 400 employees .
What Are The Top Business Indicators You Use To Measure Your Company And Why ?
Not losing clients is paramount . I always want to know what the client is thinking of our service . I want to be the most wellregarded MSP . I want to know that my clients like us and find value in us . I know that is subjective , and not metrics , but the subjective stuff we pay attention to is what makes us good .
• Client success managers are extremely invested in client relationships . We do quarterly business reviews ( QBRs ) and strategic initiatives and go out and see people .
• More than anything , the clients want to see that we ’ re making service better year after year . To accomplish that , we work to make sure our employees don ’ t leave . A nice work environment , vacation time and focusing on continually growing the company so employees have opportunities to advance in their careers helps us keep employees .
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