1 . Customer Thermometer

In today ’ s ultracompetitive MSP market , customer satisfaction is more important than ever to ensure your customer retention . Consider implementing Customer Thermometer , a one-click customer feedback solution with PSA and Help Desk integrations that specifically support MSPs . By sourcing feedback directly from tickets sent in emails , Customer Thermometer can provide real-time , trackable feedback that you can use to rescue at-risk customers , drive down churn , motivate agents and technicians , and delight your clients .

2 . Compliance Manager by RapidFire Tools

5 . SpamTitan by Titan HQ

Protect your customers from spam and malware without having to maintain servers or infrastructure in-house . SpamTitan for Service Providers is a private cloud-based anti-spam solution with a range of features designed specifically for MSPs that offer anti-spam services to their customers . You can rebrand SpamTitan or simply fold it invisibly into your service offering . Plus , it boasts one of the best catch rates in the market , delivering a spam detection rate of 99.9 %.

Almost every client you serve is subject to at least one set of security or privacy rules . Take the pain and misery out of compliance by deploying Compliance Manager , a purposebuilt , role-based compliance process automation platform . It combines a wizard-driven workflow engine , automated network and computer data discovery , a web-based management portal , a built-in compliance document generator , and archiving . Your clients will breathe a huge sigh of relief , and you ’ ll boost your recurring revenue with a profitable add-on service .

3 . BrightGauge

Drive your business growth and eliminate data silos with real-time dashboards , automated reporting , and goal management . BrightGauge allows you to stay on top of your business data with a single glance to see the metrics you ’ re looking for . BrightGauge connects with PSA , RMM , financials , and other popular business solutions to allow you to see all your important data in one easy-to-access place . Data is displayed together on dashboards and can easily be converted to custom executive client reports .

4 . Privatise Business VPN by Appstrator

Provide a unique , scalable online encryption solution for your clients . As SMBs try to firm up their cybersecurity and online encryption defenses , many turn to MSPs that resell VPN solutions for help . Privatise Business VPN is an internet privacy protection tool developed specifically to meet the needs of small- and medium-sized businesses . It allows SMBs to manage their privacy requirements from a central portal rather than relying on individual employees to deploy solutions themselves , ensuring that devices and employees are protected at all times from intrusion , interference , and cybercriminals .

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