SUCCESS FACTORS
ARMING MSPS WITH THE TOOLS THEY NEED TO COMPETE IN AN EVOLVING MARKETPLACE
How Fred Voccola Led Kaseya To Reclaim Its Throne Atop The MSP Industry
Back in 2015 , Robin Robins invited the recently appointed CEO of Kaseya , Fred Voccola , to speak to her Producers Club members . At the time of their interview , it was no industry secret that when Voccola accepted the role , he had a long and arduous journey ahead of him to return the company to its former market leadership position with MSPs .
In the five years since , Voccola has implemented a customer-first approach and has worked to bring solutions that make the lives of IT leaders around the globe easier and more predictable .
After witnessing first-hand Kaseya ’ s immense growth over the last four years , Robins recently sat down to chat with Voccola once again and discussed his approach for truly transforming this company into a force to be reckoned with .
ROBINS : When we talked in 2015 , you had just taken the helm at Kaseya at a time when it had been losing credibility and popularity in the channel . You came in knowing that you had a big hill to climb , but you embraced it . What was it about your background that prepared you for taking on this challenge ?
VOCCOLA : I started my first technology company when I was in college ( early- to mid- ‘ 90s ), and it was purely by accident . I did it because I couldn ' t get hired by Wall Street . Maybe I wasn ’ t smart enough or didn ’ t have enough of whatever else Wall Street was looking for . But it turned out to be the best thing that ever happened to me because , without realizing it , I walked into what is now the largest transformation of business investment in the history of mankind : the IT revolution .
IT has changed the way business is conducted across the world like nothing before it , and it happened in a period of only eight years .
If you remember back to the late ‘ 80s and the early- to mid- ‘ 90s , technologies like ERP , office productivity software , relational data bases , supply chain software , and data warehousing came to the scene . Then , five years or so later , the internet came into play . It is very rare that any kind of innovation changes absolutely everything and everyone , but the IT revolution did just that .
The IT revolution first started with big enterprises and governments because implementing the early systems took armies of people and resources just to get basic functionality in place . However , everyone rushed to do it because that basic functionality provided so much value to the organization deploying it . The amount of investment going into enterprise technology and enterprise IT was staggering . I was lucky enough to start my career in software and technology right when that was happening . So , like many people my age who are in the technology space today , I earned my bones in the enterprise .
I then saw and experienced the rapid rate of technological advancement . After a few years , these powerful systems became easier to implement . Their
VOLUME 1 ISSUE 4 • MSPSUCCESSMAGAZINE . COM | 17