AI can ‘ watch ’ how a user is using whatever module — RMM , backup , security , whatever they ’ re using — and tell you if you are using the product properly . It tells you there ’ s a feature you could be using that would make your life better or simpler . It also lets you know when you haven ’ t read the release notes to a new release . The analogy is Iron Man and J . A . R . V . I . S . J . A . R . V . I . S . talked to Iron Man inside his helmet and would tell Tony Stark : ‘ Your oxygen levels are running low . Press this button to get more oxygen .’ That ’ s what Cooper does for the users of our platform . It ’ s been a long , long time building . It ’ s been a ‘ pet ’ project of mine since the first APM company we started , Identify Software . People got their money ’ s worth , and they loved the product , but they were just scratching the surface of what it can do . We ’ re super jazzed about it . The Cooper Intelligence Engine is going to be embedded inside of Kaseya , inside all our platforms . It will , in real-time , let your users and let you , as the owners , know if the products are being used properly . It ’ s not Clippy from Windows . None of that . This is my dog , Cooper . It ’ s done in a more passive way , and yes , you can shut it off ,” Voccola said .
Fred Voccola ’ s Public Challenge To All MSPs
Despite the strong , emotional feedback from the MSP community , Voccola said in closing he ’ d much rather have these passionate conversations with business owners who have a stake in the game than with a VP of IT at a big corporation whose “ biggest concern is surviving to retirement and can ’ t move the needle .”
In response to the negative feedback and harsh comments online , Voccola asked that people give Kaseya an opportunity and engage in personal conversations with him and other executives to get their concerns addressed before passing judgment .
“ I know this group of MSPs , and half of you probably hate me ,” Voccola said . “ And I wish I could change that , and hopefully , we ’ ll earn the right to change that . But I spent a lot of time working with enterprise customers , and it ’ s much more fulfilling to look a business owner in the eye and say , ‘ Listen , we ’ re helping you make money or we ’ re not .’ … I would just say fear , uncertainty , and doubt are fueled by a lack of information and that goes for anything , not just work . We make a ton of mistakes . I took over Kaseya seven years ago . We ’ ll make a hundred more mistakes , but we make mistakes trying to move in the direction that I indicated — building a platform that makes technicians much more efficient so inflation , shortage of labor , all the challenges MSPs face , will have less impact . We want to charge a lot less for the kit . We ’ ve done it with every deal we ’ ve done . There ’ s no reason to think it wouldn ’ t continue . If the past is the best indicator to the future , that ’ s what you ’ ll see .”
He demonstrated his confidence in Kaseya and his commitment to MSPs by offering to put his personal money where his mouth is . In support of St . Jude Children ’ s Hospital , Voccola issued the following challenge to all MSPs :
“ There have been about 200 posts from our 38,000 customers and some vendor posts that said something like , ‘ Kaseya ’ s the place software products go to die ,’” Voccola said . “ I ’ d challenge anyone here and I ’ d put a million bucks of my money against a hundred bucks of your money to St . Jude . I will guarantee you there ’ s been a 500 %– 1,000 % innovation improvement in every single product we ’ ve bought . This is public . I ’ ll do that every day of the week . It doesn ’ t mean we don ’ t screw up , and we haven ’ t screwed up a ton . I encourage people to get the facts , then make decisions . We would love all of you to be Kaseya customers because we think we can really help you . We ’ re not the evil empire . Just like you with your business , we ’ re trying every day to be better .”
About the Cooper Voccola Family Foundation
The Cooper Voccola Family Foundation ( CVFF ) is a Miami nonprofit organization that exists to support animal , veteran , and child welfare organizations and provide resources to underserved communities . This includes supporting organizations that help to reduce the number of animals in shelters and rescues through pet adoption , spay / neuter programs , vaccinations , microchipping , and emergency support . In 2021 and 2022 , the Foundation has supported Miami Animal Rescue , Monmouth County SPCA , Pets with Disabilities , Disabled American Veterans , Wounded Warrior Project , and St . Jude Children ’ s Research Hospital . n
Heard Around The Channel
“ Clients like options ! Datto has a robust product line , so I now have multiple offerings for my clients .”
— Adam Schwam , President And CEO Of Sandwire Technology Group
“ Kaseya has a great track record of enhancing the market through their acquisitions , and I look forward to seeing the impact from the Datto acquisition this year . If Kaseya ’ s track record of growth for acquisitions ... continues , this should be pretty exciting for the channel .”
— Will Slappey , CEO Of IT Voice
“ The strongest RMM and PSA platform will win . No one pays $ 6 billion for a company to shut it down .”
— Jim Turner , Executive Vice President Of Business Development , Frontline Managed Services ( as said to CRN )
“ It brings two big MSP-focused companies — Datto is 100 % MSP-focused and Kaseya is up there , too — so it ’ s bringing together a lot of great technology and combining a great backup strategy out there .”
— Michael Goldstein , President And CEO Of LAN Infotech ( as said to Channel Daily News )
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