or entire servers and continue business operations directly from the cloud with limited disruption .
Creating Better Awareness And Training Programs
Cyberattacks are often successful because bad actors can exploit vulnerabilities in well-intentioned company employees . Through proper cybersecurity education , awareness training programs , and phishing simulation exercises , MSPs can decrease the risk of employee compromise while also bolstering employees as security champions and advocates . By using engaging content , user-friendly training mechanisms , customized materials , and current training assets , you can ensure employees are educated and can make prudent cybersecurity decisions .
Acquiring More Efficient , Integrated Business Management Tools
Professional Services Automation ( PSA ) and Remote Monitoring and Management ( RMM ) are both powerful tools for managing your business and having a direct line of sight into your clients ’ environments and endpoints . PSA tools allow MSPs to manage ticketing , project management , quoting , billing , and many other routine business functions through one platform , increasing technician efficiency and automating certain processes . RMM eliminates tool fragmentation by creating a space where MSPs can manage all devices , environments , and endpoint functions from one interface . It also allows for automated workflows and standardization of industry best practices .
While many MSPs have stand-alone PSA and RMM tools , advanced integrations between the two platforms can enable
When it comes to planned offerings , the State of the MSP Report identified the following areas as being top of mind for MSPs :
• 30 % — Managed detection and response
• 30 % — Dark web monitoring
• 29 % — Web content filtering
• 29 % — Compliance monitoring
• 29 % — Privileged access management
• 28 % — Endpoint detection and response ( EDR )
• 28 % — Patch management
Psst ,
Close your eyes and imagine ...
All your invoices are paid on the 5th of the month .
A / R is automated . Payment data reconciles itself .
You never make an awkward collections call again .
Want to make that a reality ?
See how 1000s of MSPs get paid effortlessly with ConnectBooster . one-click workflows for ticketing , automated service desk functionality , and rich business insights with alerts and analytics .
Streamlining Documentation For Relationship Management , Password Storage , And More
It ’ s hard to keep track of passwords , tokens , and other important documentation for your SMB clients , especially as your MSP business grows . At a minimum in 2023 , MSPs should implement secure access management tools to ensure proper user access is provisioned for resources and devices . According to the State of the MSP Report , 29 % of MSPs expect to implement privileged access management in the upcoming year . Secure access management tools increase MSPs ’ security posture and ensure compliance with major regulatory requirements such as HIPAA , PCI DSS , CJIS , and more . Kick it up a notch by implementing an even more robust IT documentation platform , creating a single repository for passwords , runbooks , documentation , workflows , access control , and more .
Whatever 2023 brings , cyber resiliency and security are primed to remain huge areas of growth , as the threat landscape is evolving so rapidly . With the right technology kit in place , MSPs will be well-positioned for growth and success in the new year . n www . connectbooster . com / demo
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