MSP Success Magazine Dec/Jan 2020 | Page 6

ON THE HORIZON

Why You ’ re Obligated To Sell Backup And Disaster Recovery ( DRaaS ) To Your Clients

A friend of mine who ’ s a practicing oral surgeon and business-growth consultant to his fellow dentists and oral surgeons shared with me a shocking statistic : Roughly 90 % of people are not prescribed the full and correct treatment for their optimum dental health and aesthetics . The reason why ? Dentists don ’ t feel comfortable “ selling ” you on an “ expensive ” treatment plan .
Another colleague of mine who coaches chiropractors told me the same : Roughly 90 % of the patients being seen by chiropractors don ’ t even know about other therapeutic treatments that might help their condition because the doctor doesn ’ t like “ selling ” and feels uncomfortable “ stacking the bill ” with additional therapies .
As a patient , how does that make you feel ? Do you feel the doctor is acting in your best interest if they fail to recommend treatment options because they feel uncomfortable with the money aspect ? If you had a major illness , or , God forbid , someone you love did , would you want a doctor who holds back and hesitates on recommendations because of their discomfort with money , or would you want a doctor who offers you all the options and all the latest technologies and medicine , strongly recommends the best treatment plan , and lets you decide ?
Of course , this discomfort in “ selling ” or asking for money is a major reason why most salespeople and consultants never rise above mediocrity , never make the profit margins they could make , and never grow . But this timidity is not just about you losing money — the bigger , more egregious and unforgivable consequence is that you are selling your clients less than they need and failing to live up to the trusted advisor status you purport to have .
Let ’ s take disaster recovery and backup as an example . Right now , how many of your clients are on a backup system that is not adequate , would not allow them to recover quickly and fully from a data-erasing disaster , and would not withstand a ransomware attack ? How many clients of yours are storing critical data in cloud-based applications that are only being backed up in “ current state ” and are not protected against user error , accidental deletion , or a disgruntled employee ? The bigger question is what are you doing about that ?
' Well , They ’ re #@$%!* CHEAP !' You Say ?
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This may be true , but when they lose their data ( and stats show that 77 % of SMBs have lost cloud-based data in the last year ), will you feel good saying “ I told you so ”? Do you think that will work wonders for your relationship ? Some of you sickos would welcome it , knowing your stingy clients deserve it , and they probably do . But the bigger , more important question is this : Did you do everything possible to warn them and sell them on a more robust disaster recovery solution ( DRaaS ), or did you just timidly mention it one time , if at all ? Did you just assume that “ they won ’ t buy that ” and stop trying ? Have you been bringing this up again and again at every quarterly business meeting or review , or have you not talked to them about it in months , possibly years ?
Yes , some people make poor value judgments and hesitate to spend money on IT that doesn ’ t provide an immediate ROI , preferring to “ chance ” it . But that ’ s where good salesmanship comes in . Most of these same “ cheap ” clients would free up funds for far better disaster recovery if they were properly sold a DRaaS solution .