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DELL EXPERT NETWORK IS A ONE-STOP SHOP FOR MSPs AND IT CONSULTANTS
The new network offers rewards , incentives , and quick access to all Dell products for servicing small businesses .
With the launch of the Dell Expert Network in February , Dell is providing a one-stop shop with incentives and benefits for IT consultants and managed service providers ( MSPs ) targeting the small business market .
While the Dell Partner Program is designed for resellers , the new Dell Expert Network aims to help MSPs and IT consultants whose primary business is services . The Dell Expert Network rewards and educates MSPs and IT consultants who purchase from Dell on behalf of their clients . Each registered Dell Expert Network member receives a dedicated account manager , free training , and shortcuts to services and support that are designed to make their business engagements easier .
The Dell Expert Network offers FIVE primary benefits :
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DEDICATED ACCOUNT MANAGER
After registering with the Dell Expert Network , MSPs and IT consultants will be contacted by an account manager within 72 business hours to formalize participation . This single point of contact is dedicated to you and your customer ’ s needs , while also providing the best deals and promotions .
SHORTCUTS TO SERVICE AND SUPPORT
With Dell TechDirect , a time-saving tool , you can help your customers faster by skipping the phone call when you need support . The TechDirect tool lets you self-log customer support tickets and self-dispatch replacement parts . You can also gain access to
´ live online reporting of customers ’ assets .
DELL ADVANTAGE LOYALTY REWARDS
You will receive 3 percent back from all the purchases that your small business customers make at Dell . You can use those rewards toward future purchases on Dell . com .
TRAINING AND CERTIFICATIONS
As a Dell Expert Network member , you get access to Dell EMC certifications and online courses created for IT experts like you . Topics include : Cloud , Storage , Data Protection , Converged Infrastructure , Servers , Networking , and Big Data .
In addition , Dell Expert Network members can access free Webinar Events with live demos , and NDA Webinars that will help you stay ahead of the game with a sneak peek at some of the newest Dell products . Product experts are available to answer questions live during these webinars .
DELL FINANCIAL SERVICES ( DFS ) FOR MSP SERVICES
Now your customers can include your IT consultancy services and fees on their lease . For example , if the end user purchases $ 10,000 in Dell hardware , software , or services and the MSP services are $ 1,000 , the end user can take a lease of $ 11,000 .
DELL FINANCIAL SERVICES ( DFS ) OFFERS SEVERAL ADVANTAGES FOR BOTH YOU AND YOUR CUSTOMER
You can provide your customers with a full end-to-end solution .
You get paid faster : DFS remits payment to you for the services financed within 24 to 48 hours after the invoice is submitted .
Dell is a total solution provider : Instead of the customer making several payments for one deal , DFS wraps it all in and the end user only pays DFS .
You own the customer relationship : DFS only speaks with end users to confirm payment terms .
For MSPs and IT consultants who want to provide the best advice and service to their small business customers , Dell offers industry-leading end-to-end solutions . And with the Dell Expert Network , they now have a true one-stop shop .
For more information , go to www . dell . com / expertnetwork or call 1-800-757-8442 .
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** Payment solutions provided and serviced by Dell Financial Services L . L . C . or its affiliate or designee (“ DFS ”) for qualified customers . Offers may not be available or may vary in certain countries . Where available offers may be changed without notice and are subject to product availability , applicable law , credit approval , documentation provided by and acceptable to DFS and may be subject to minimum transaction size . Offers not available for personal , family or household use . Dell EMC and the Dell EMC logo are trademarks of Dell Inc . Restrictions and additional requirements may apply to transactions with governmental or public entities .