is to help increase MSP efficiency and profitability . We have at least 17 workflow integrations between Datto products and the Kaseya platform planned within the first month , and we anticipate 100 % of commercial integrations to be completed within 120 days . Substantial investments will be focused on upgrades and innovations to all Datto product offerings . As a result of the acquisition , customers can also look forward to reduced costs . The list pricing on all Datto technology will be reduced by , on average , 10 % or more on new purchases . Some product prices will come down more than that , while others might remain the same . With this pricing adjustment , Kaseya continues to provide the only purpose-built platform for the MSP that is priced right . Datto enhances our ability to ensure a seamless experience that addresses the needs of MSPs at a price that is one-third less than competitors .
Also , I want to reiterate — there are no plans to merge or phase out any Datto or Kaseya products or services for the foreseeable future . We will continue to provide support for all Datto products .
Customers Are Our # 1 Priority
Kaseya delivers value through growth . This means we invest rather than cut costs . Datto customers will continue to receive the same quality of solutions and service . Both companies are known for their customer-centric cultures . It ’ s another reason Datto was so attractive to us ! We will combine their world-class customer experience and support with our complementary products and strategies that drive innovation and global market development . It ’ s an exciting time for the channel ; this acquisition facilitates more efficiencies , innovation , and affordable choices .
I know people were worried and surprised , but a lot of that changed when they learned that through this acquisition , the MSP community will make more money and have better , more secure solutions . I will make sure we live up to that commitment — hold me accountable !
How We Address MSP Challenges
Kaseya is committed to solving MSPs ’ most-pressing challenges . Those challenges are vendor fatigue , lost technician efficiency , limited software utilization , and inadequate budgets . The average MSP uses 17 different pieces of technology stack , or “ kit ” in their workflow , which means 17 different vendors to manage . Through commercial integrations , our IT Complete platform gives MSPs the option of one support structure , one bill , and one vendor so they can say “ buh-bye ” to multiple suppliers . MSPs also struggle with productivity and lose a lot of time going back and forth between modules instead of getting work done . We hear you , and we address lost technician efficiency through our integration hub , which allows us to integrate technically and commercially any software we buy within 120 days . We ’ re also excited to announce the Cooper Intelligence Engine , which was revealed at Connect IT in Las Vegas . “ Cooper ,” named after my dog , guides technicians ’ use of the platform in real time so they can use the product in the best way possible . They can discover features , integrations , and training opportunities tailored directly to their personal use patterns and receive suggestions on how to maximize how they utilize the platform .
The Bottom Line
Datto is a great asset for Kaseya . We bought it because we loved it . We were willing to pay top dollar , and that demonstrates our commitment . We didn ’ t do that to destroy it . We did it because it would make us better — it makes us the best . We care about MSPs ’ bottom lines and are dedicated to their success . This acquisition augments our IT Complete platform , eliminating vendor fatigue , maximizing technical efficiency , and increasing profits for our MSPs . We are better together , and that means our customers will also do better . n
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Fred Answers MSPs ’ Top Questions :
Will there be changes to customer contacts ? No . Your day-to-day contacts will remain the same , and we will continue to deliver the same high-quality , exceptional products and services customers have come to expect from us .
How do you intend to reconcile the overlap in RMM , PSA , BDR , and other products ? Integrations currently exist between Kaseya and Datto products , and we will continue to ensure a seamless experience for all customers . We will fully support all products , pour resources into them to strengthen every solution , and integrate them all into IT Complete . Customers will maintain the ability to choose , and all the options will continue to receive upgrades .
Does this acquisition mean Kaseya will no longer sell to internal IT departments ? If it does continue to sell to internal IT teams , will it be competing with the channel ? Kaseya will continue to provide our products to both MSPs and internal IT teams who don ’ t use MSPs as we have previously done . We highly value our channel partners and work hard to provide them best-in-class solutions to ensure their success , as Kaseya only succeeds when our partners are successful .
What is your response to MSPs who use both Kaseya and Datto products today and worry about having too much dependence on one vendor going forward ? We ’ re confident this partnership will provide the channel with innovative options that truly address channel-specific pain points . The workflow integrations already in development will increase MSP profitability and improve technician efficiency while the commercial integrations will eliminate vendor fatigue by augmenting our IT Complete platform .
About The Author Fred Voccola is the CEO of Kaseya , the leading global provider of unified IT management and security software for MSPs . As CEO , Fred leads the vision , strategy , and growth of Kaseya and its family of brands .