Anderson Closed In New Business ding MORE Leads
all the new business we ’ re bringing in . We ’ re in constant hiring mode — constantly receiving applications and interviewing and looking for top talent . Because there is a shortage of talent out there , we ’ ve had some key people leave because there are other offers out there we just can ’ t match .
What Is A Partner Or Tool That Helped You Along The Way ?
Datto is a big partner . All of our clients ’ servers are protected with a Datto backup and disaster recovery appliance , and we also use the Datto Backupify , which backs up and protects SaaS application data . We primarily use that to protect Office 365 data , because we ’ re moving a lot of our clients to the cloud . As we ’ re getting servers out of the office and putting data into the cloud , often times it ’ s heavily into Office 365 , so we ’ re utilizing that product to back up that data . Last year , we also migrated our RMM to Datto and changed our documentation platform to IT Glue , which is a Kaseya product . We use Autotask for our PSA ticketing . With that combination of our Datto backup , IT Glue , and Autotask , now we have this seamless integration between these products . They all integrate and work well together , so data flows nicely between them and that ’ s really helped us save time and deliver support for our clients and making sure our data is consistent between these different portals .
Who Would You Say Is The Most Impactful Business Leader Whose Techniques Or Leadership Style You Try To Emulate Or Are Influenced By And Why ?
I ’ ve been following Darren Hardy for a long time . I love that his message is always positive and uplifting . He provides simple , easy-to-implement strategies that can make an immediate impact , not only in business but also in your personal life and relationships . Even though it is really business-geared , if you look , this applies everywhere in life . He ’ s personally created and led several successful businesses , and through those , he ’ s had the opportunity to interview practically all the top business leaders . He shares what he ’ s learned from them along with their insights into strategies and what drives them , and that really positions him to provide insight and share it with anybody who ’ s following him and reads his books . He ’ s also got a daily message he calls Darren Daily , which is daily inspiration and not only insight from him , but also other key leaders .
If You Were Going To Recommend A Book To Other MSPs Or SMBs Trying To Grow Their Business , What Would You Say They Should Read ?
I have two favorite books I always recommend . The first one is “ The Compound Effect ” by Darren Hardy because I am a Darren Hardy fan , and he talks about how small , incremental improvements over time yield big results . And the second book is “ Never Split the Difference ” by Chris Voss . That helps you learn how to listen , communicate , and negotiate , and these are all tools that are key in daily activities with your team , your clients , and even yourself .
What Words Of Wisdom Would You Give To Other MSPs Who Are Either Looking To Grow Their Business Or Build A Successful Exit ?
You must focus on building a strong team and track your numbers . You can ’ t build a great company and grow unless you have great people — you definitely can ’ t do it alone . And then you ’ ve got to take care of your people and build a strong culture . One of my key points as the leader of an organization is that I serve them , and they serve the company . I think that ’ s really key to being able to grow and keep people happy , which then will keep your clients happy .
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